Refund Policy

Refund Policy

Learn how refund requests, digital delivery and software license key orders are handled at ZuriKeys.

Our Refund Policy

At ZuriKeys, we sell digital software license keys. Because digital products are delivered by email, refund eligibility depends on the order status, delivery status and whether the license key has been used or activated.

Refund Requests Before Delivery

If your order has not yet been delivered, you may contact us to request a cancellation or refund review. Please include your order number and the email address used at checkout.

Digital Product Delivery

Once a digital license key has been delivered by email, the order may not be refundable if the key has been viewed, used, activated or shared. This helps protect digital product access and license integrity.

Activation or Compatibility Issues

Customers should review the product title, platform, version and compatibility information before purchase. If you experience an activation or compatibility issue, contact our support team so we can review the case and provide guidance.

Incorrect Orders

If you ordered the wrong product, contact us as soon as possible. If the license key has not been delivered or used, our team may review the order and check available options.

How to Request Support

To request help with an order or refund review, please contact us through our Contact Us page. Include your order number, email address used at checkout and product name.

Important Notice

Refund decisions are reviewed based on the order details, product delivery status and license activation status. This policy applies to digital software products purchased from ZuriKeys.